Common Maintenance Issues
Identify typical problems quickly with this list to help you submit accurate maintenance requests.
Leaking Faucets or Pipes
Drips or water pooling under sinks or around fixtures can cause damage and increase water bills. Report leaks promptly to avoid further issues.Heating or Cooling Problems
If your heating or air conditioning isn’t working properly, it can affect your comfort. Let us know if units are unresponsive or noisy.Electrical Issues
Flickering lights, non-working outlets, or circuit breaker trips should be addressed quickly for safety and convenience.Clogged Drains or Toilets
Slow or blocked drains and toilets can cause unpleasant odors and water damage. Notify us if you experience persistent clogs.Broken Appliances
Malfunctioning kitchen or laundry appliances affect daily routines. Inform us if any provided appliances need repair or replacement.
Door or Window Issues
Problems with locks, hinges, or seals can compromise security and energy efficiency. Let us know about any damage or malfunctions.Pest Concerns
If you notice signs of pests such as rodents or insects, report immediately so we can arrange treatment.Water Heater Problems
No hot water or inconsistent temperatures can indicate water heater issues. Contact us to schedule an inspection.Smoke Detector or Alarm Malfunctions
Ensure your safety by reporting any alarms that beep irregularly or fail to function.Structural Damage
Cracks, leaks, or other damage to walls, ceilings, or floors should be reported to maintain building integrity.
We’re Here to Help
If something in your home needs attention, please fill out the maintenance request form below. Sharing clear details about the issue allows our team to provide timely, reliable service and keep your space comfortable and safe.
Maintenance Request
Maintenance Request Form
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Resident FAQs
Find helpful answers to common questions about maintenance, housing care, and service requests to ensure your living experience at H.O.M.E. remains comfortable and worry-free.
How do I submit a maintenance request?
You can submit a maintenance request by completing the Maintenance Request Form on our website. Be sure to include as much detail as possible about the issue, such as where it’s located and when it began. Providing clear information helps our team resolve the issue more quickly.
How long does it take for maintenance to respond?
Response times depend on the urgency of the issue. Non-urgent repairs are usually addressed within 2 business days. Emergency requests, such as flooding or electrical hazards, receive immediate attention.
When is housing payment due each month?
Housing payment is due on the date listed in your housing agreement. To avoid late fees, please submit your payment on or before that date using one of the approved payment methods.
What payment methods are accepted?
We accept multiple payment types, including cash, direct deposit, online payments, and approved housing program vouchers.
Is there a fee for maintenance services?
Routine maintenance is included in your housing agreement. Fees may apply only if damage results from negligence, misuse, or unauthorized modifications.
Are utilities included in my rent?
Yes. Most utilities, such as water, gas, electricity, and internet, are included in your monthly rent. Any exceptions will be clearly stated in your housing agreement.
Can I have visitors or overnight guests?
Because our homes are shared living environments, the safety and comfort of all residents are our top priority. Visitors are permitted on a case-by-case basis and must receive prior approval from the Program Director before visiting the property. Overnight guests are not allowed. This policy helps ensure a secure and comfortable environment for everyone living at H.O.M.E.
What are the community expectations at H.O.M.E.?
Residents are expected to maintain cleanliness, respect shared spaces, and communicate any issues promptly. We encourage a positive and supportive environment built on accountability and mutual respect.
Who do I contact if I have a question about my housing agreement?
If you have questions about rent, policies, or program guidelines, please reach out to your housing coordinator or use the Contact Support Form on our website. Our team is happy to assist with billing, documentation, or other resident concerns.
What should I do when I’m ready to move out?
Residents planning to move out should provide written notice according to the timeframe listed in their agreement. Our team will schedule a walkthrough to ensure the unit is in good condition and discuss the final steps for closing your residency.
Need More Help?
If your concern isn’t listed above or you need additional support, please reach out to our team. You can contact us through the button below or call directly for personalized assistance. We’re here to make sure every resident feels supported and heard.